Account deletion
In short
You can delete your Lavea account at any time, directly from the app. Your personal information is erased immediately. Your order and payment history is kept without your name, for Lavea's accounting obligations. The deletion is permanent. You can create a new account later with the same number: it will start from scratch.
1. From the app
1. Open the Lavea app and sign in. 2. Go to Profile, then Security & privacy. 3. Tap Delete my account. 4. Read what will be erased and kept, then give your consent if a balance or a plan is concerned. 5. Enter the code received by SMS on your account's number and confirm. Your account is deleted immediately and you are signed out.
2. Without the app or without a phone number
If you cannot use the app, or if your account has no phone number to receive the code, write to privacy@laveaplus.com or contact the support at support@laveaplus.com. Give the phone number or the email address of your account. Lavea may ask for reasonable proof of identity before deleting the account. A Lavea manager then carries out the deletion.
3. Before deleting
The deletion is not possible while an order is in progress, a delivered order is still unpaid or a payment is being processed. The support helps you settle these points. Wallet balance: it cannot be refunded from the app. You can contact the support before deleting your account, or explicitly give up this balance. Plan in progress: it is ended immediately, without refund, including an annual commitment. You are informed and give your consent before the deletion.
4. What is erased
- First name, last name, phone, email and profile photo. - Addresses: street, landmarks, instructions and contact phone. The GPS position is rounded to about 1 km. - Instructions and notes left on your orders, rating comments. - Claims: subject, description and photos. - Delivery proof photos and the signer's name. - Notifications, registered devices and sign-in sessions. - Your sign-in identity: the login account is deleted.
5. What is kept, and why
Orders, payments, wallet movements and plans are kept without any data that identifies you: amounts, weights, dates, statuses and service area. This information serves Lavea's accounting and tax obligations and service statistics. Lavea's security log keeps a record of the deletion, without your phone, email or name.
6. Creating a new account later
Your phone number and email address become free again. You can create a new account at any time. This new account is independent: the old account's history is never attached to it.
7. Contact
For any question about deleting your account or your personal data: privacy@laveaplus.com. See also the Privacy Policy.