Home pickup and delivery
Real-time order tracking
Price confirmed before processing
Save time
No more queueing: pickup and delivery happen at your home.
Your connected laundry service
Your clean laundry, stress-free.
Lavea organizes the pickup, washing, ironing and delivery of your laundry from a simple app.
Home pickup and delivery
Real-time order tracking
Price confirmed before processing
Why Lavea
A simple service designed to save you time
We collect, we clean, we deliver. At every step, you know where your laundry stands.
Clear tracking
Every step of your order is visible live in the app.
Organized service
Washing, drying and ironing: every service is handled with the same care.
Assistance
A question or an issue? Support answers you from within the app.
Our services
All your laundry, treated as it deserves
Choose the service that suits you. You give the instructions, we follow them.
Wash + dry
Main serviceYour laundry washed, dried and folded, ready to put away. The heart of the Lavea service.
Optional ironing
OptionalAdd ironing to your order.
Express service
If availableNeed it faster? Express is offered subject to availability.
Pickup and delivery
A courier picks up and brings back your laundry to the address you choose.
Order tracking
Follow the progress of every order, directly from the app.
Our prices
Simple, transparent pricing
Pay as you go or choose a plan that matches your needs.
Choose the plan that fits you
Three simple plans with clearly stated allowances.
Basic
For essential everyday laundry needs
11,250 XOF
/ month
- 15.0 kg of washing included
- 0.0 kg of ironing included
- 0 pickup(s) included
Standard
For regular laundry with ironing
23,000 XOF
/ month
- 20.0 kg of washing included
- 8.0 kg of ironing included
- 3 pickup(s) included
Premium
For larger volumes and maximum convenience
45,000 XOF
/ month
- 40.0 kg of washing included
- 20.0 kg of ironing included
- 5 pickup(s) included
Pay-as-you-go services
Pay only for what you use, with no subscription.
Wash + dry
1,000 XOF
/ kg
Ironing only
700 XOF
/ kg
Pickup + delivery
1,000 XOF
/ order
Need something different?
Business, exceptional volume or custom frequency: tell us what you need.
Request an offerThe final amount is calculated after weighing and must be approved before processing.
How it works
Four steps, and you're done
A clear journey, from choosing your service to receiving your laundry.
- 1
Choose your service
Wash type, time slot and instructions: you decide.
- 2
We collect your laundry
Your laundry is picked up and tagged for tracking.
- 3
Your order is processed
Washing, drying, ironing according to the options chosen.
- 4
You receive your laundry
Delivered to your address, with the option to leave a review.
The Lavea app
Everything happens from your phone
- Step-by-step order tracking
- Notifications at the important moments
- History of your orders
- Claims and support contact
- Payment and balance, available in the app
Notifications at the important moments
Payment and balance, available in the app
Our commitments
What you can count on
Four commitments we keep on every order.
Laundry handled with care
Sorting, washing and ironing all happen in-house, in our own workshops, handled by our teams.
A transparent, justified price
Your laundry is weighed and a photo is taken of the scale. Anything you have to pay is sent to you, itemised, before any processing starts.
Tracked all the way to handover
From pickup to delivery, every step is visible in the app, and every home delivery ends with proof of handover: a code, a signature or a photo.
Pay your way, with a receipt
Mobile Money, cash with a receipt or the Lavea wallet: pay the way you prefer, and every delivered order comes with a receipt.
The app is coming soon
Be among the first to discover Lavea
Join the waitlist and we will let you know as soon as the service opens.
Frequently asked questions
Everything you need to know
Ordering & tracking
How do I place an order?
Open the app, choose your service and a pickup time slot. A courier comes to collect your laundry at the address provided.
When is the final price confirmed?
The price is calculated after pickup, based on your laundry and the options chosen. You confirm it before processing starts.
Can I request ironing?
Yes. Ironing is an option you add when placing your order, based on your needs.
How do I track my laundry?
Every order shows its progress step by step in the app: pickup, processing, ready, delivery.
How is my laundry tracked?
The main steps are recorded: pickup, reception, processing, quality control, preparation and delivery. Their progress is visible in the app.
Pickup & trust
Who collects my laundry?
Pickup and delivery are handled by an identified Lavea courier. If anything seems unclear at handover, contact support before giving them your laundry.
How do you prevent orders from being mixed up?
Each order has a reference and remains tracked throughout processing. Identifiers and QR codes help teams verify the correct batch at every step.
What should I do with items left in pockets?
Before pickup, check every pocket and remove cash, keys, cards, documents, jewellery and electronic devices.
Safety & claims
What happens if an item is damaged or missing?
You can open a claim linked to your order. The team reviews the available information and evidence under the claims policy available on this site.
Do you take photos of my laundry?
Photos may be used for handover, checks, incident evidence or a claim. Access is limited to authorized people and governed by the privacy policy.
How is my data used?
Your data is used only to manage your orders and keep you informed. You stay in control of your information.
App & support
How do I contact support?
From the app, open the Support section to ask a question or report a complaint. Without an account, use the form on the Contact us page.
Where can I download the app?
The app will be available on Google Play and the App Store. In the meantime, write to us from the Contact us page to be notified when it launches.
A simple and transparent experience
We built Lavea to offer a simple, transparent experience that respects your data.